Munoz and other executives have vowed to treat customers with dignity, and said that what happened to Dao will never happen again.
Inspector General Joe Ferguson has launched an investigation into the fiasco that sparked worldwide outrage: aviation police dragging a bloodied man off a United Express flight at O'Hare Airport.
"The treatment of Dr. David Dao on United Airlines Flight 3411 demands a permanent response", Schakowsky said. Triggering an worldwide public-relations fiasco (and highly likely litigation), Dao was then violently dragged down the aisle and removed from the plane. Dao told the officers, "I'm not leaving this flight that I paid money for".
Dao lost two front teeth, broke his nose, and suffered a concussion as a result of the scuffle, Demetrio previously said. Another officer grabbed the man, but he "started flailing and fighting", the report says.
In a supplemental incident report, one of the officers said Dao's "combative" flailing motions made the officers lose their grip on him, causing him to fall and hit his his mouth on the armrest across from him.
David Dao, a Vietnamese-American doctor, 69-year-old was hospitalized after Chicago aviation police dragged him from the plane to create space for his crew members on the flight from the city's O'Hare International Airport to Louisville, Kentucky. Ferguson has the authority to recommend disciplining or firing city employees, although the final decision will be up to Evans - who reports to Mayor Rahm Emanuel. The passenger then hits his head on an armrest before being dragged down the aisle. Rodriguez also said that Long helped the passenger to avoid injury by "using minimal but necessary force to remove" him.More news: Trump to order review of national monuments
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Responding to the Chicago Aviation officers' reports, Dr Dao's lawyer Thomas Demetrio said the statements were "utter nonsense". Mr Long said he reached out to "hold" Dr Dao and was able to pull him away from his window seat on the aircraft and move toward the aisle.
Dr Dao's wife is then seen hurrying out the boarding gate, before returning back to the plane.
The report says Dao was taken to the jet bridge, where he lay down and told the officers that he's diabetic.
Both United Airlines and the DOT consumer protection division are looking into the incident.
A total of four officers, Rodriguez, Long, Stephen Smith and Sgt. John Moore, are suspended with pay. "If/when an airline representative calls your respective command for such assistance, the tour commander or commanding officer will inform the airline this is an internal, non-law enforcement related matter and the PAPD will not respond to this type of request".
Demetrio said there may be more video that emerges to further explain the situation and that Dao was in no way belligerent or disruptive as Munoz had originally emailed to United employees the day after the incident.